Alpha Failures
Logging failures and reading response time across the portfolio
Asset Failures
Every failure reported against an installation, and the figures that come out of them: how quickly an engineer got there, and how long the installation was down.
The failure record
| Field | Description |
|---|---|
| Date | The day the failure was logged |
| Report type | What kind of report it is, e.g. entrapment or breakdown |
| Cause | What went wrong |
| Description | What the reporter described |
| Reported at | When the report actually came in |
| Arrival | When an engineer got there |
| Repaired | When it was working again |
Date and Reported at are not the same thing. A failure reported at 23:40 and written up the next morning has two different moments, and response time is measured from the report, not the write-up. When Reported at is empty the date is used instead.
Status is derived, not set
A failure has no status field. It is read off the timestamps:
| Status | Meaning |
|---|---|
| Open | No engineer has arrived yet |
| In progress | An engineer arrived; not yet repaired |
| Repaired | A repair time is recorded |
Filling in Repaired is what closes a failure; there is no separate button.
The portfolio overview
Assetbeheer → Storingen lists every failure across every installation, most recent first, rather than one installation at a time. Each row names the installation it belongs to and links straight into its dashboard.
The figures above the list cover the whole portfolio and do not follow the filters:
| Figure | How it is counted |
|---|---|
| Open failures | Not yet repaired, and how many of those trapped someone |
| Reports this year | Failures logged in the current calendar year |
| Average response time | Mean time from report to arrival |
| Downtime this year | Report to repair, summed over this year's failures |
Response time and downtime need the Reported at, Arrival and Repaired times. Failures that do not record them are left out of the averages rather than counted as zero, and the tile says so when nothing has been recorded at all.
Entrapments are recognised from the report type: any type containing "opsluiting" (or "entrapment") counts as one.