Alpha Communications Module
Email communication tools for composing, sending, tracking, and automating messages
Communications Module
The Communications module provides a full email communication suite for managing outbound and inbound email within the platform.
Module Overview
The Communications module enables:
- Composing and sending ad-hoc or template-based emails
- Scheduling emails for future delivery
- Tracking delivery status and engagement metrics
- Managing reusable email templates with variables
- Building and maintaining recipient lists
- Automating email sends based on trigger events
- Capturing and threading inbound replies
Key Features
| Feature | Description |
|---|---|
| Compose | Send ad-hoc or template-based emails |
| Inbox | View and manage inbound email replies |
| Sent Mail | Track delivery status of sent messages |
| Scheduling | Schedule emails for future delivery |
| Templates | Create reusable email templates with merge fields |
| Recipient Lists | Build targeted recipient groups |
| Analytics | Monitor open rates, clicks, and engagement |
| Automation | Configure trigger-based automated emails |
Email Flow
graph LR
C[Compose Email] --> D{Send Now?}
D -->|Yes| S[Send]
D -->|No| SC[Schedule]
SC -->|At scheduled time| S
S --> T[Track Delivery]
T --> A[Analytics]
A --> O[Open Rates]
A --> CL[Click Tracking]
T --> IN[Inbound Replies]
IN --> TH[Thread View]Architecture
graph TB
U[User] --> CO[Compose]
U --> TM[Templates]
U --> RL[Recipient Lists]
CO --> SE[Send Engine]
TM --> CO
RL --> CO
SE --> OUT[Outbound Email]
OUT --> TR[Tracking]
TR --> AN[Analytics Dashboard]
IB[Inbound Email] --> TH[Threading]
TH --> U
AU[Automation Rules] --> SE