Alpha Inbox
Inbound email handling and conversation threading
Inbox
The inbox captures inbound email replies and organizes them into threaded conversations linked to original outbound messages.
Inbound Email Capture
When recipients reply to emails sent from the platform, the inbound email system automatically:
- Receives the reply via the configured inbound email endpoint
- Matches it to the original outbound message
- Adds it to the conversation thread
- Notifies relevant team members
Conversation Threads
Thread View
Each email conversation is displayed as a thread showing the full history:
| Element | Description |
|---|---|
| Original Message | The first outbound email that started the conversation |
| Replies | All inbound and outbound follow-ups in chronological order |
| Timestamps | When each message was sent or received |
| Sender | Who sent each message in the thread |
Navigating Threads
- View all active threads from the Inbox tab
- Click a thread to expand the full conversation
- Reply directly from within the thread view to continue the conversation
Thread Matching
Inbound emails are matched to existing threads using:
- Message-ID and In-Reply-To headers
- Thread identifiers embedded in outbound emails
If a match cannot be found, the inbound email appears as a new standalone conversation.