Portal Tickets

Clients can submit new support tickets and track existing ones directly from the portal. This integrates with the same support system your operators use internally.

Ticket List

The tickets page shows all support tickets associated with the client:

Click on any ticket to view the conversation thread.

Submitting a New Ticket

Clients can create a new ticket from the portal:

1. Click New Ticket
2. Fill in the subject, category, and message
3. Submit the ticket

Since the client is already authenticated through the portal, tickets created here skip the PENDING_VERIFICATION status and go directly to OPEN.

Conversation Thread

The ticket detail view shows the full conversation between the client and operators:

• Client messages — messages the client has sent
• Operator messages — responses from your team

The client can reply to the thread at any time. New operator responses trigger an email notification to the client.

Status Visibility

Clients can see the current status of their ticket but cannot change it directly. Status transitions are managed by operators on the internal support side.