Shop Module
Order History
Viewing and tracking your orders
Order History
Track and manage your orders.
Viewing Orders
Order List
Access your orders:
- Go to Account > Orders
- See all past orders
- Filter by status
Order Status
| Status | Meaning |
|---|---|
| Pending | Awaiting processing |
| Processing | Being prepared |
| Shipped | In transit |
| Delivered | Received |
| Cancelled | Order cancelled |
Order Details
View Order
Click order to see:
| Section | Contents |
|---|---|
| Summary | Order overview |
| Items | Products ordered |
| Shipping | Delivery details |
| Payment | Payment information |
| Timeline | Status history |
Order Timeline
Track progress:
Ordered → Processing → Shipped → Delivered
Jan 1 Jan 2 Jan 3 Jan 5Tracking Orders
Shipment Tracking
For shipped orders:
- Open order details
- Find tracking number
- Click to track
- View carrier status
Delivery Updates
Receive notifications:
- Email updates
- Status changes
- Delivery confirmation
Order Actions
Reorder
Order same items again:
- Open past order
- Click Reorder
- Items added to cart
- Proceed to checkout
Return/Refund
If needed:
- Open order
- Click Return Item
- Select items
- Submit request
Cancel Order
If not shipped:
- Open order
- Click Cancel
- Confirm cancellation
Order Documents
Invoice
View/download invoice:
- Open order
- Click Invoice
- Download PDF
Receipt
Payment confirmation:
- Open order
- Click Receipt
- View/print