Alpha Docs
Shop Module

Order History

Viewing and tracking your orders

Order History

Track and manage your orders.

Viewing Orders

Order List

Access your orders:

  1. Go to Account > Orders
  2. See all past orders
  3. Filter by status

Order Status

StatusMeaning
PendingAwaiting processing
ProcessingBeing prepared
ShippedIn transit
DeliveredReceived
CancelledOrder cancelled

Order Details

View Order

Click order to see:

SectionContents
SummaryOrder overview
ItemsProducts ordered
ShippingDelivery details
PaymentPayment information
TimelineStatus history

Order Timeline

Track progress:

Ordered → Processing → Shipped → Delivered
Jan 1    Jan 2        Jan 3     Jan 5

Tracking Orders

Shipment Tracking

For shipped orders:

  1. Open order details
  2. Find tracking number
  3. Click to track
  4. View carrier status

Delivery Updates

Receive notifications:

  • Email updates
  • Status changes
  • Delivery confirmation

Order Actions

Reorder

Order same items again:

  1. Open past order
  2. Click Reorder
  3. Items added to cart
  4. Proceed to checkout

Return/Refund

If needed:

  1. Open order
  2. Click Return Item
  3. Select items
  4. Submit request

Cancel Order

If not shipped:

  1. Open order
  2. Click Cancel
  3. Confirm cancellation

Order Documents

Invoice

View/download invoice:

  1. Open order
  2. Click Invoice
  3. Download PDF

Receipt

Payment confirmation:

  1. Open order
  2. Click Receipt
  3. View/print

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