Plans & Billing

When your free trial is up (or whenever you're ready) you can subscribe from inside Alpha. Payment runs through Stripe, so Alpha never handles or stores your card or bank details.

Plans

Tasks, calendar, documents, reporting and communications are included in every plan.

Enterprise is a contract plan: modules, limits and price are agreed with ASRR and set up for you; it isn't purchased self-service. Contact contact@asrr.nl.

Subscribing

1. Go to Settings > Usage & Plan
2. Pick a plan and click upgrade
3. Optionally enter your BTW number: we validate it against the EU VIES register
4. You're taken to Stripe's secure checkout

Payment methods

• iDEAL for the first payment, which sets up a SEPA direct debit mandate so later invoices are collected automatically
• Card as an alternative, mainly for customers outside the Netherlands

BTW / VAT

Stripe Tax calculates the VAT on every invoice.

• Dutch customers are charged 21% BTW
• EU business customers with a VIES-valid BTW number get a reverse charge (0% VAT, "BTW verlegd")
• If your BTW number can't be validated we charge local VAT; send us the validated number and we'll correct it

Managing your subscription

Settings > Usage & Plan > Manage billing opens the Stripe customer portal, where you can:

• change or update your payment method
• switch plan
• download every invoice
• cancel the subscription

Changes made there apply to Alpha automatically, usually within seconds.

Plan limits

Settings > Usage & Plan shows your usage against your plan's limits. When you reach a limit, creating another project, woningtype or woning is blocked with a message telling you which limit was hit. Nothing is deleted or hidden; upgrade and everything is immediately available again.

If a payment fails

Nobody is locked out over a single failed payment:

1. Stripe retries the payment over the following days
2. Alpha keeps working as normal, showing a notice in Usage & Plan
3. After the grace period (14 days) the environment becomes read-only: you can still sign in, view and export everything, but not make changes
4. As soon as the outstanding invoice is paid, full access returns automatically

Your data is never deleted because of a payment problem.

Frequently asked questions

Can I switch plans mid-month? Yes. Stripe prorates the difference on your next invoice.

Do I get an invoice? Yes, every payment produces a Stripe invoice, available in the billing portal and mailed to your billing address.

Can I pay yearly? Yes, where a yearly price is offered for your plan. Ask us if you'd like to switch.

What happens to my data if I cancel? Your environment becomes read-only and your data stays intact. Contact us if you want it exported or permanently deleted.