Password Reset

Forgot your password? Follow this guide to reset it and regain access.

Reset Process Overview

Step-by-Step Reset

Step 1: Access Reset Page

1. Go to your organization's login page
2. Click Forgot Password? below the sign-in form
3. Or navigate directly to /forgot-password

Step 2: Enter Email

1. Enter the email address associated with your account
2. Click Send Reset Link
3. You'll see a confirmation message

Step 3: Check Email

1. Open your email inbox
2. Look for email from Alpha Platform
3. Subject: "Reset your Alpha Platform password"
4. Check spam/junk folder if not found

Step 4: Click Reset Link

1. Open the email
2. Click Reset Password
3. Link opens in your browser
4. You'll see the new password form

Step 5: Create New Password

Enter your new password meeting these requirements:

1. Enter new password
2. Confirm by entering again
3. Click Reset Password

Step 6: Sign In

1. You'll see a success message
2. Click Sign In
3. Use your new password
4. Access is restored

Reset Link Details

Troubleshooting

Email Not Received

If you don't receive the reset email:

1. Wait a few minutes - Delivery may be delayed
2. Check spam folder - May be filtered
3. Verify email - Ensure correct spelling
4. Try again - Request another reset
5. Contact admin - Email may be blocked

Link Expired

If the reset link has expired:

1. Return to the login page
2. Click Forgot Password? again
3. Request a new reset link
4. Use it within 1 hour

Link Already Used

Each reset link works once only:

1. If you already reset, try signing in
2. If reset failed, request new link
3. Don't reuse old email links

Invalid Password Error

If your new password is rejected:

1. Ensure it meets all requirements
2. Avoid common passwords
3. Don't reuse recent passwords
4. Try a longer, more complex password

Account Locked

If account remains locked after reset:

1. Wait 15 minutes
2. Try signing in again
3. If still locked, contact administrator

Security Recommendations

After Resetting

1. Sign out other sessions - Go to Profile > Security > Sessions
2. Review account activity - Check for unauthorized access
3. Enable passkey - More secure than passwords
4. Update password manager - Store new password securely

If You Didn't Request Reset

If you received a reset email but didn't request it:

1. Do not click the link
2. Check your account - Sign in with current password
3. Review activity - Look for suspicious access
4. Change password - If concerned about security
5. Report to admin - May indicate attempted breach

Alternative Recovery

If password reset isn't working:

Use Alternative Sign-In

• Magic Link - If enabled, sign in via email link
• OAuth - If linked, use Google sign-in
• Passkey - If registered, use biometric

Contact Administrator

If no alternatives work:

1. Contact your system administrator
2. Provide verification of identity
3. Admin can reset password directly
4. Admin can send new invitation

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