Alpha Tickets
Managing support tickets with filtering, sorting, and bulk actions
Tickets
The tickets overview provides a central inbox for all support requests. From here you can filter, sort, and act on tickets across your team.
Ticket Overview
The overview displays all tickets in a table with key information at a glance:
- Subject — the ticket title as provided by the client
- Status — current lifecycle stage
- Category — the configured category assigned to the ticket
- Assignee — the team member responsible
- Created — when the ticket was submitted
- Last Activity — timestamp of the most recent message
Click any row to open the ticket detail view.
Filtering
Use the filter bar to narrow down the ticket list:
| Filter | Options |
|---|---|
| Status | Filter by one or more statuses (e.g. show only OPEN and IN_PROGRESS) |
| Category | Filter by ticket category |
| Assignee | Filter by assigned team member, or show unassigned tickets |
| Date Range | Filter by creation date |
Filters persist across page navigation so you can maintain your working view.
Bulk Actions
Select multiple tickets using the checkboxes to perform bulk operations:
- Assign — assign all selected tickets to a team member
- Change Status — move selected tickets to a new status
- Close — close all selected tickets at once
Creating Tickets
Operators can create tickets on behalf of clients using the New Ticket button. This is useful for logging phone or in-person support requests. The ticket is created in OPEN status, skipping verification.