Dossier & Messages

Buyers with the buyerGuidance scope reach Dossier & berichten from their journey page (Mijn woning). It shows one chronological timeline per dossier and doubles as the conversation with the kopersbegeleiding team.

What's on the timeline

• Dossier gestart: when the kopersbegeleiding file for their house was opened.
• Completed journey steps: only steps marked visible to buyer; skipped and internal steps never appear.
• Messages: the full thread between the buyer and the team, rendered as chat bubbles with attachments.

Internal dossier events, staff comments, and email delivery records stay out of the buyer's view; those live on the staff-side dossier timeline only.

Messaging

The buyer writes a message (optionally with attachments) at the bottom of the page:

• The assigned kopersbegeleider gets an in-app notification deep-linking to the dossier.
• Staff reply from the dossier detail page; the buyer is notified by email (via the tenant's BUYER_DOSSIER_MESSAGE template, or a built-in fallback) with a link back to the portal.

Message access follows the portal's usual scoping: a dossier is only served to the client it belongs to, and any other dossier id is answered with not found; the portal never confirms someone else's dossier exists. Attachments can only be fetched through the message they are listed on.